| Ministry/Division |
: |
Ministry of Post, Telecommunications & Information Technology |
| Agency |
: |
Bangladesh Telecommunications Company Ltd. (BTCL) |
| Procuring Entity Name |
: |
Director, Administration Division, BTRC |
| Procuring Entity Code |
: |
- |
| Procuring Entity District |
: |
Dhaka |
| Expression of Interest for Selection of |
: |
Consulting Firm (National) (Time-Based) |
| Title Of Service |
: |
Design, Develop, Implementation of Operation & QoS monitoring system of Fixed Broadband Operators for BTRC. |
| EOI Ref. No. |
: |
14.32.0000.000.400.07.0021.25.1685 |
| Date |
: |
11/12/2025 |
KEY INFORMATION
|
| Procurement Sub-Method |
: |
Quality and Cost Based Selection(QCBS) |
FUNDING INFORMATION
|
| Budget and Source of Funds |
: |
Non_Development GOB |
| Development Partners |
: |
- |
PARTICULAR INFORMATION
|
| Project/Programme Name |
: |
|
| EOI Closing Date and Time |
: |
28/12/2025 2.00 PM
|
| Publication Date |
: |
21/12/2025
|
INFORMATION FOR APPLICANT
|
| Brief Description of Assignment |
: |
The objective is to develop a comprehensive Operational and QoS Monitoring System for Fixed Broadband Operators to ensure real-time, accurate, and data-driven oversight of nationwide broadband services. The system will continuously monitor key operational indicators such as the number of active users, upstream and downstream bandwidth utilization, and Fixed Broadband Operators coverage. To ensure customers satisfaction, the system should be able to monitor and acquire data on QoS, monthly ticket generation statistics, average ticket resolution time, etc. In addition, the platform will measure critical QoS parameters including webpage loading time, network throughput, latency, packet loss, overall network availability, and Mean Time to Repair (MTTR). Through automated data collection, intelligent analytics, and standardized reporting, the system will assist the regulatory authority to enforce compliance, identify performance indicators, and significantly enhance the reliability and quality of fixed broadband services across the country. |
| Experience, Resources and Delivery Capacity Required |
: |
1. Must have minimum 5 years' experience in ICT business in Bangladesh. (Provide Contract Agreement/ Work Completion certificate to prove the experience).
2. The Vendor must have Updated/valid Trade License, TIN certificate, VAT & BIN certificate, updated Income Tax acknowledgement receipt of return/clearance certificate.
3. Must have registered in Registerer of Joint Stock Companies and Firms (RJSC).
4. The Firm Must have ISO 9001. ISO 27001 and ISO/IEC 20000 certifications will get preference.
5. The Firm/Company must have experience, of a minimum of 2 (ongoing or completed) projects with the Government/ Semi Government Organizations/ Multinational Companies of Bangladesh in the last 5 years with at least 2 completed projects with a single contract value of at least BDT 2 Crore.
6. Bidder shall have at least 2 (two) practical experiences in developing monitoring/analytics/SAS/OSS/BSS/QoS platforms or integrated service management platforms with integration to at least 3 external systems (e.g. NMS, billing, CRM, ERP). (please provide the relevant documents with Live URL to prove the experience).
7. The Firm/ Company must have had an average annual turnover above BDT 03 Crore in the last 03 (Three) financial years. All financial requirements must be supported by a verified audit report.
8. Must Have a minimum amount of Liquid asset/ Line (S) of credit of the firm shall be BDT 3 crore.
9. Must have minimum 20 full-time ICT personnel in company payroll related to Project Management, System Analyst, Solution Architect, Software Development, Database Administrator, Data visualization, integration, Security, QA, DevOps, UI/UX expert, Infrastructure, Training Expert and support engineer. To demonstrate the human strength, the bidder must give a list for employees mentioning educational qualification, year of experience and experience in relevant projects.
10. Must submit the management and logistic capacity of the firm/company (Website link/brochures and other documents describing company's expertise, strength and experience, core functions, products and services, project experience, availability of relevant professional staff and well-equipped office space with necessary facilities) to carry out this assignment. Also the Firm Must Have to provide a basic project understanding.
|
| Other Details (if applicable) |
: |
Detailed TOR and other relevant information are available at BTRC website (www.btrc.gov.bd) |
| Association with foreign firms is |
: |
Not Applicable |
| Eoi Detail Information |
|---|
| Ref No |
Phasing Of Services |
Location |
Start Date |
Completion Date |
| 01 |
Single |
Dhaka |
From contract award |
180 Days |
|
PROCURING ENTITY DETAILS
|
| Name of Official Inviting EOI |
: |
Mohammad Rohol Amin |
| Designation of Official Inviting EOI |
: |
Director, Administration Division |
| Address of Official Inviting EOI |
: |
Plot#E-5/A, Agargaon Administrative Area, Sher-e-Bangla Nagar, Dhaka. |
| Contact details of Official Inviting EOI |
: |
Phone : Tel: +880255667766 , Fax : , Email : diradmin@btrc.gov.bd |
| The procuring entity reserves the right to accept or reject all tenders |
